Traveling to Vietnam can be an exciting adventure filled with vibrant culture, stunning landscapes, and delicious cuisine. However, as with any travel experience, sometimes things don’t go as planned, especially when it comes to hotel accommodations. Being prepared to address these issues effectively can make your stay much more comfortable. Today, we’re diving into how to complain in Vietnamese effectively, ensuring your concerns are heard and addressed.

Understanding the Basics of Complaints in Vietnamese

In our latest video from SVFF (Southern Vietnamese for Foreigners), we focused on teaching useful expressions to help tourists voice their complaints at hotels in Vietnam. Knowing how to express dissatisfaction politely and clearly is crucial in ensuring that your issues are resolved quickly.

Common Scenarios and Useful Phrases

  1. Complaining About Equipment: Sometimes, you might encounter issues with room equipment like air conditioning or a mini-fridge. To express this, you could use the phrase “Máy lạnh bị hỏng” (The air conditioner is broken).
  2. Addressing Facility and Ambience Issues: If the overall facilities or ambiance is not up to par, such as dirty common areas or noisy environments, the expression “Không gian này quá ồn” (This place is too noisy) might be useful.
  3. Dealing with Staff and Pricing Issues: Staff interaction and pricing transparency are common areas for complaints. If you find the staff unhelpful or the pricing unfair, you might say “Nhân viên không thân thiện” (The staff are not friendly) and “Giá cả không công bằng” (The pricing is not fair).

Roleplay: Putting Words into Action

To help you practice, we included a roleplay segment where viewers could see these expressions used in typical hotel complaint scenarios. Observing and then practicing these dialogues can boost your confidence and fluency.

Practice Makes Perfect

We encourage viewers to actively practice by imagining themselves in a less-than-ideal hotel situation:

  • Situation 1: “Phòng tắm quá hôi” (The bathroom is too smelly).
  • Situation 2: “Ti vi bị hỏng” (The TV is broken).
  • Situation 3: “Nhân viên lễ tân thô lỗ” (The receptionist is impolite).

Practicing these phrases not only prepares you for actual travel but also improves your overall command of the Vietnamese language.

Engage with Us for More Learning Opportunities

For those looking to deepen their understanding of Vietnamese, consider signing up for one-on-one online classes offered by SVFF. We also provide a free 30-minute trial lesson to get you started on your language-learning journey. And don’t forget to check out our podcast for more fun and effective language-learning methods.


Next time you find yourself facing hotel troubles in Vietnam, remember these phrases and tips. Effective communication can greatly enhance your travel experience, making your stay smoother and more enjoyable. Don’t forget to like, share, and subscribe for more helpful content like this, and leave your practice sentences in the comments below!

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